Home
Services
Our Services
In-Home And Community Access Supports
Short Term Accommodation (Respite)
Supported Independent Living Supports
Support Coordination
Domestic Household Chores Supports
Personal Care Supports
Accommodation / Tenancy
About
About Serenity Community Care
FAQ's
Referral
Careers
Complaints
Complaint & Feedback
Partcipation
Contact Us
COVID-19
Appointment
Participation
Participation
At Serenity Community Care Services we like to know if you are happy with the service you are getting.
Yes
No
Please add your comments in the spaces provided to help us address any issues.
Form filled in on participant’s behalf by a parent/carer?
Yes
No
Can the participant speak?
Yes
No
Rights
If you have a problem at Serenity Community Care Services programs or work do you speak up?
Yes
No
If someone hurt you would you tell someone at Serenity Community Care Services?
Yes
No
Since the last survey has anyone from Serenity Community Care Services hurt you?
Yes
No
Since the last survey has anyone from Serenity Community Care Services spoken to you in a way that made you feel bad?
Yes
No
If yes, please let us know what happened
Participation and Inclusion
Are you happy with the activities you do at Serenity Community Care Services?
Yes
No
Do you get to choose which activities you want to do?
Yes
No
Would you like to learn new skills?
Yes
No
Outcomes
Did you talk about your Support Plan with Serenity Community Care Services staff?
Yes
No
Are you happy with your Support Plan?
Yes
No
Feedback and Complaints
Do you know about Serenity Community Care Services’ Advocates?
Yes
No
Do people at Serenity Community Care Services try to help if you have a problem?
Yes
No
Service Access
Are you new to any of Serenity Community Care Services’ programs or services?
Yes
No
If you are new, did you find Serenity Community Care Services staff helpful in explaining to you what you can do?
Yes
No
Service Management
Do you feel Serenity Community Care Services staff understand your needs?
Yes
No
Do Serenity Community Care Services staff treat you with respect?
Yes
No
Would you feel comfortable bringing up any issues/ideas with Managers or the CEO?
Yes
No
What (if anything) do you like about Serenity Community Care Services?
Has Serenity Community Care Services provided you with a handbook, including offering to get through it?
Do you feel safe when being supported by Serenity Community Care Services, and whether staff act professionally at all times when providing support?
Does Serenity Community Care Services and its staff respect your cultural and religious beliefs?
Have you been told about the Service User Representative group and its purpose / functions?
For Families & Carers
In what way can Serenity Community Care Services improve support for you, or your son/daughter?
Has Serenity Community Care Services has provided information on the types of services we offer?
Has Serenity Community Care Services has provided you with information on the services you receive and how often you receive them?
Any further Comments:
Do you need to speak to an independent advocate about any concerns you have right now?
Yes
No
If yes, please write your name and contact phone number:
Serenity Community Care Services Advocates:
These surveys go straight to the Director of Serenity Community Care Services.
Send
